Refund and Delivery Policy

Shipping and Delivery

At BudgeteBook, we specialize in providing digital eBooks in formats like PDF and ePub. Here’s how you can access your eBook after making a purchase:

How to Access Your eBook

1. Log in to Your Account

  • After completing your purchase, log in to your account on our website.
  • Navigate to the “Downloads” section on the left-hand side of your account dashboard.
  • You’ll find your purchased eBook available for download.

2. If Your eBook Isn’t Available

  • If the download file is not listed in your account or you haven’t received it, please allow up to 4 hours for delivery.
  • Should the eBook still not be delivered after this timeframe, contact us for immediate assistance.

3. Confirmation Email

  • A confirmation email will also be sent to you, including your order details and any applicable download instructions.

Support for Delivery Issues

If you encounter any issues accessing your eBook or have questions about the delivery process:

We are committed to providing a seamless and reliable experience for all our customers. Thank you for choosing BudgeteBook!

Refunds

Refund Policy

Thank you for shopping at BudgeteBook. We strive to provide a smooth and satisfying experience for our customers. However, if you encounter an issue, our refund policy is designed to address your concerns.

Eligibility for Refunds

Since all our products are digital (PDF or ePub formats), returns are not possible. However, we offer refunds under the following circumstances:

1. Product Issues:

  • The product does not match the description.
  • The wrong edition was provided.
  • The file is not properly formatted or corrupted.

In these cases, you are eligible for a full refund within 7 days of purchase.

2. Duplicate Transactions:

  • If you’ve accidentally made a duplicate purchase or encountered a double charge, you can request a refund at any time. Even if the issue is reported 6 months later, we will honor your request after a review.

How to Request a Refund

To request a refund, please contact us with the following details:

  • Your Order Number and/or the email used for the purchase.
  • A brief explanation of the issue.
  • The payment method used.

You can reach us via:

Our team will respond to your inquiry within 24 hours, though we typically resolve issues much sooner.

Important Notes

  • If you have any questions or concerns before placing an order, please contact us via live chat or email. We encourage you to clarify any doubts beforehand, as we cannot be held responsible for misunderstandings or incorrect purchases.

We value your satisfaction and aim to provide exceptional service. Thank you for choosing BudgeteBook for your eBook needs!